Telephone Sales Skills

Telephone Sales Skills

The purpose of this course:

Is to increase the effectiveness of outbound and inbound telephone sales calls. For outbound (cold or warm) this course will show the delegate how to achieve their objective i.e., visit, quote or order. For inbound sales calls, this course will detail how to take an order effectively and how to introduce the concept of upselling and cross-selling.

Benefits to an organisation:

At the end of this course the delegate will have the ability to make outbound sales calls that will have a positive impact on their success rates. Inbound sales individuals will be able to increase the value of the order being placed.

Who is this course for?

Individuals in sales or business owners who are responsible for creating sales within the business.

What will the course cover?

    • Understanding why customers buy and how they would like to be treated
    • Helping you to identify the UPS’s of your business and how to communicate these to your prospect
    • How to quickly build rapport over the telephone with the use of communication techniques and identifying and adapting to different personality types
    • Understanding why listening is important in the sales process and how to actively listen
    • Objectives of the call – why this is important

    Outbound Calls

    • Planning a call – why this is imperative
    • How to get around the “gatekeeper”
    • Opening statements – how to hook and gain interest
    • Body of the call – information gathering
    • Overcoming objections
    • How to effectively close to win business

    Inbound Calls

    • Taking an order effectively
    • How to introduce an additional product which leads to upselling and cross-selling
    • How to effectively close to secure the order

By the end of the course, delegates will be able to:

The delegate will leave this workshop with the ability to make and receive sales calls that will have an immediate impact on the business.

Timings: 9:30am – 4:30pm

Member cost: £249 + VAT

Non-Member cost: £319 + VAT

For more information, or to book a place on this course, call us on 01604 490490 or email training@northants-chamber.co.uk. Chamber members can book online.

Our Upcoming Sales & Marketing Events

  • Face 2 Face Sales Skills | Northamptonshire Chamber of Commerce

    18/06/2024

    Face 2 Face Sales Skills

    By |Tags: |

    A face-to-face meeting with a prospect is one of the best ways to build rapport, gain an understanding of their issues/problems, effectively demonstrate your solution, and ultimately close to win the business. The purpose of this course is to show you how to achieve this.

  • Telephone Sales Skills | Northamptonshire Chamber of Commerce

    09/07/2024

    Telephone Sales Skills

    By |Tags: |

    An effective telesales call is not just about picking up the phone and “going for it”; to win business and achieve your call objectives it needs to capture your prospect’s attention, build rapport over the phone with the use of communication techniques and adapting to different personality types. This workshop is designed to show you how to effectively use the concept of upselling and cross selling for effective telesales that will have an immediate impact on the business.

  • Sales for Beginners | Northamptonshire Chamber of Commerce

    19/09/2024

    Sales for Beginners

    By |Tags: |

    This workshop has been developed to help two types of individuals, those who are not natural salespeople who would like to learn sales techniques and those who would like to brush up their sales skills. In this workshop, we take the fear out of sales and give you basic sales skills that will help you win more business.

  • Face 2 Face Sales Skills | Northamptonshire Chamber of Commerce

    12/11/2024

    Face 2 Face Sales Skills

    By |Tags: |

    A face-to-face meeting with a prospect is one of the best ways to build rapport, gain an understanding of their issues/problems, effectively demonstrate your solution, and ultimately close to win the business. The purpose of this course is to show you how to achieve this.

  • LinkedIn as a Sales Tool | Northamptonshire Chamber of Commerce

    05/12/2024

    LinkedIn as a Sales Tool

    By |Tags: |

    This course is designed to support the delegate to generate quality sales leads through LinkedIn. By the end of this workshop delegates will: Have a ‘sales-ready’ LinkedIn profile, understand how to use your company page content to increase your reputation and build relationships, understand how to use LinkedIn pro-actively and strategically to create strong sales leads and get results.

  • Telephone Sales Skills | Northamptonshire Chamber of Commerce

    22/01/2025

    Telephone Sales Skills

    By |Tags: |

    An effective telesales call is not just about picking up the phone and “going for it”; to win business and achieve your call objectives it needs to capture your prospect’s attention, build rapport over the phone with the use of communication techniques and adapting to different personality types. This workshop is designed to show you how to effectively use the concept of upselling and cross selling for effective telesales that will have an immediate impact on the business.

  • How to Win Business using Social Media | Northamptonshire Chamber of Commerce

    03/10/2024

    How to Win Business using Social Media

    By |Tags: |

    This training session has been designed to develop your skills, to help you to fully understand how social media works and how to maximise its potential. By the end of this course, delegates will have a strong knowledge of how social media works and how it will benefit your business.

  • How to Win Business using Social Media | Northamptonshire Chamber of Commerce

    13/02/2025

    How to Win Business using Social Media

    By |Tags: |

    This training session has been designed to develop your skills, to help you to fully understand how social media works and how to maximise its potential. By the end of this course, delegates will have a strong knowledge of how social media works and how it will benefit your business.

  • Sales for Beginners | Northamptonshire Chamber of Commerce

    19/03/2025

    Sales for Beginners

    By |Tags: |

    This workshop has been developed to help two types of individuals, those who are not natural salespeople who would like to learn sales techniques and those who would like to brush up their sales skills. In this workshop, we take the fear out of sales and give you basic sales skills that will help you win more business.