Telephone Sales Skills
Telephone Sales Skills
The purpose of this course:
Is to increase the effectiveness of outbound and inbound telephone sales calls. For outbound (cold or warm) this course will show the delegate how to achieve their objective i.e., visit, quote or order. For inbound sales calls, this course will detail how to take an order effectively and how to introduce the concept of upselling and cross-selling.
Benefits to an organisation:
At the end of this course the delegate will have the ability to make outbound sales calls that will have a positive impact on their success rates. Inbound sales individuals will be able to increase the value of the order being placed.
Who is this course for?
Individuals in sales or business owners who are responsible for creating sales within the business.
What will the course cover?
-
- Understanding why customers buy and how they would like to be treated
- Helping you to identify the UPS’s of your business and how to communicate these to your prospect
- How to quickly build rapport over the telephone with the use of communication techniques and identifying and adapting to different personality types
- Understanding why listening is important in the sales process and how to actively listen
- Objectives of the call – why this is important
Outbound Calls
- Planning a call – why this is imperative
- How to get around the “gatekeeper”
- Opening statements – how to hook and gain interest
- Body of the call – information gathering
- Overcoming objections
- How to effectively close to win business
Inbound Calls
- Taking an order effectively
- How to introduce an additional product which leads to upselling and cross-selling
- How to effectively close to secure the order
By the end of the course, delegates will be able to:
The delegate will leave this workshop with the ability to make and receive sales calls that will have an immediate impact on the business.
Timings: 9:30am – 4:30pm
Member cost: £249 + VAT
Non-Member cost: £319 + VAT
For more information, or to book a place on this course, call us on 01604 490490 or email training@northants-chamber.co.uk. Chamber members can book online.
Our Upcoming Sales & Marketing Events
18/06/2024
Face 2 Face Sales Skills
A face-to-face meeting with a prospect is one of the best ways to build rapport, gain an understanding of their issues/problems, effectively demonstrate your solution, and ultimately close to win the business. The purpose of this course is to show you how to achieve this.
09/07/2024
Telephone Sales Skills
An effective telesales call is not just about picking up the phone and “going for it”; to win business and achieve your call objectives it needs to capture your prospect’s attention, build rapport over the phone with the use of communication techniques and adapting to different personality types. This workshop is designed to show you how to effectively use the concept of upselling and cross selling for effective telesales that will have an immediate impact on the business.
19/09/2024
Sales for Beginners
This workshop has been developed to help two types of individuals, those who are not natural salespeople who would like to learn sales techniques and those who would like to brush up their sales skills. In this workshop, we take the fear out of sales and give you basic sales skills that will help you win more business.
12/11/2024
Face 2 Face Sales Skills
A face-to-face meeting with a prospect is one of the best ways to build rapport, gain an understanding of their issues/problems, effectively demonstrate your solution, and ultimately close to win the business. The purpose of this course is to show you how to achieve this.
05/12/2024
LinkedIn as a Sales Tool
This course is designed to support the delegate to generate quality sales leads through LinkedIn. By the end of this workshop delegates will: Have a ‘sales-ready’ LinkedIn profile, understand how to use your company page content to increase your reputation and build relationships, understand how to use LinkedIn pro-actively and strategically to create strong sales leads and get results.
22/01/2025
Telephone Sales Skills
An effective telesales call is not just about picking up the phone and “going for it”; to win business and achieve your call objectives it needs to capture your prospect’s attention, build rapport over the phone with the use of communication techniques and adapting to different personality types. This workshop is designed to show you how to effectively use the concept of upselling and cross selling for effective telesales that will have an immediate impact on the business.
03/10/2024
How to Win Business using Social Media
This training session has been designed to develop your skills, to help you to fully understand how social media works and how to maximise its potential. By the end of this course, delegates will have a strong knowledge of how social media works and how it will benefit your business.
13/02/2025
How to Win Business using Social Media
This training session has been designed to develop your skills, to help you to fully understand how social media works and how to maximise its potential. By the end of this course, delegates will have a strong knowledge of how social media works and how it will benefit your business.
19/03/2025
Sales for Beginners
This workshop has been developed to help two types of individuals, those who are not natural salespeople who would like to learn sales techniques and those who would like to brush up their sales skills. In this workshop, we take the fear out of sales and give you basic sales skills that will help you win more business.
Northamptonshire Business Awards 2023!
The Northamptonshire Business Awards recognise and celebrate the very best in Northamptonshire business.
On Thursday 23rd November 2023 we revealed the winners of the Northamptonshire Business Awards 2023, headline sponsored by Wilson Browne Solicitors! Make sure you check out our highlight video and find out this year’s winners here.
