This workshop has been developed to help two types of individuals, those who are not natural salespeople who would like to learn sales techniques and those who would like to brush up their sales skills. In this workshop, we take the fear out of sales and give you basic sales skills that will help you win more business.

A face-to-face meeting with a prospect is one of the best ways to build rapport, gain an understanding of their issues/problems, effectively demonstrate your solution, and ultimately close to win the business. The purpose of this course is to show you how to achieve this.

This course is designed to support the delegate to generate quality sales leads through LinkedIn. By the end of this workshop delegates will: Have a ‘sales-ready’ LinkedIn profile, understand how to use your company page content to increase your reputation and build relationships, understand how to use LinkedIn pro-actively and strategically to create strong sales leads and get results.

An effective telesales call is not just about picking up the phone and “going for it”; to win business and achieve your call objectives it needs to capture your prospect’s attention, build rapport over the phone with the use of communication techniques and adapting to different personality types. This workshop is designed to show you how to effectively use the concept of upselling and cross selling for effective telesales that will have an immediate impact on the business.

This training session has been designed to develop your skills, to help you to fully understand how social media works and how to maximise its potential. By the end of this course, delegates will have a strong knowledge of how social media works and how it will benefit your business.

This training session has been designed to develop your skills, to help you to fully understand how social media works and how to maximise its potential. By the end of this course, delegates will have a strong knowledge of how social media works and how it will benefit your business.

This workshop has been developed to help two types of individuals, those who are not natural salespeople who would like to learn sales techniques and those who would like to brush up their sales skills. In this workshop, we take the fear out of sales and give you basic sales skills that will help you win more business.

The course provides business owners, line managers and leaders with the skills they need to plan and deliver appraisals with confidence. Regular and effective appraisals improve retention, make people feel engaged and motivate them to go the extra mile.

This course aims to improve customer service within your business and help your team become more confident in their approach and recognising the value they bring to the organisation. Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowing; obtain important information; and ensure your customer – or potential customer – leaves you/the caller with a good impression of your company.

The course provides business owners, line managers and leaders with the skills they need to plan and deliver appraisals with confidence. Regular and effective appraisals improve retention, make people feel engaged and motivate them to go the extra mile.

At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and leaves us feeling inadequate, stressed or angry. This course identifies the behaviour patterns that lead to these situations. Delegates will practice a new set of behaviour patterns to enable them to better control interpersonal situations.

At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and leaves us feeling inadequate, stressed or angry. This course identifies the behaviour patterns that lead to these situations. Delegates will practice a new set of behaviour patterns to enable them to better control interpersonal situations.

This course explores how time is wasted and provides effective strategies to make a real impact upon time management. It includes how leaders can better use time to empower and delegate their people.

This is a professional course around how to manage change. It is aligned to industry standards of the accrediting professional body, the Association for Project Management. The purpose of this course is to equip people with the fundamental principles of project management to enable them to manage change effectively within their organisations.

This course will develop your awareness of how to influence and also deepen your influencing skills to benefit you and your business to be more effective. Successful influencing is about making a connection and appealing to the heart as well as the head. It is about identifying personal triggers and adapting your style to others’ to get the best results from the people you are trying to influence.

Coaching is now acknowledged as an essential skill for all managers and leaders to create a motivated and engaged workforce. This course will provide you with the skills you need to run effective coaching sessions.

This 2-day course will introduce you to some of the tools and techniques essential to the role of Supervisor/Manager and to develop the skills to enable you to manage and motive people effectively and productively.

This 2-day course will introduce you to some of the tools and techniques essential to the role of Supervisor/Manager and to develop the skills to enable you to manage and motive people effectively and productively.

The purpose of this course is to help you identify what it may be that’s preventing you from having difficult conversations and provide you with strategies to handle them effectively.

This 2-day course will allow you to become part of the largest MHFAider® community in England, gaining access to resources, ongoing learning and 24/7 digital support through our MHFAider Support App®, to give you the tools and knowledge you need to carry out the role effectively and confidently, whether that be in your workplace, a volunteer role, or in the community.

This course will train attendees to give appropriate emergency first aid to anyone who is ill or injured in the workplace. The course teaches the appropriate level of first aid required in low-risk businesses under the HSE 1981 legislation. Students are assessed to ensure that they understand and would be able to fulfil the role of first aider within their workplace. Bostock are registered by the First Aid Industry Body (FAIB) to provide EFAW training.

The most basic requirement of any workplace is that it is a safe place to work! This course provides solid and essential knowledge for any employee working in any area of the business, including how to identify potential hazards, how to report potential health and safety problems and how to work in safe and healthy manner. Good health and safety relies on employers and their employees working together.

Anyone who is familiar with the basic features of Excel together with basic formulas will benefit from attending this course. This course places great emphasis upon the importance of understanding how to build the spreadsheet correctly with Dynamic Ranges. It is therefore important that participants are at the appropriate level to ensure a good learning experience.

Do you already have good knowledge of Excel? Then this one’s for you! This course builds on your prior knowledge and will progress you further by using some of the more complex Excel functions, bringing your ability to a new level using new formulas and analysing data effectively.

Anyone who is familiar with the basic features of Excel together with basic formulas will benefit from attending this course. This course places great emphasis upon the importance of understanding how to build the spreadsheet correctly with Dynamic Ranges. It is therefore important that participants are at the appropriate level to ensure a good learning experience.

Do you already have good knowledge of Excel? Then this one’s for you! This course builds on your prior knowledge and will progress you further by using some of the more complex Excel functions, bringing your ability to a new level using new formulas and analysing data effectively.

This course will help you gain the skills in how to analyse data and share insights with one of the most powerful reporting tools. With over 20 built-in visuals and a vibrant community of custom visualisations, you can create stunning reports.

This course is designed to empower organisations to harness the power of diversity and inclusion. The core purpose is to foster an environment where every employee feels valued, understood, and integral to the success of the business. By breaking down barriers, challenging stereotypes and cultivating an inclusive mindset, this course aims to transform your workplace into a vibrant, dynamic, and innovative hub.

The IOSH Managing Safely 3-day course aims to provide individuals with the knowledge and skills to effectively manage health and safety in the workplace, ensuring a safer working environment and compliance with relevant regulations.

This 2-day course will introduce you to some of the tools and techniques essential to the role of Supervisor/Manager and to develop the skills to enable you to manage and motive people effectively and productively.

This course is designed to enhance public speaking and presentation abilities. It focusses on voice control, overcoming public speaking anxiety, effective body language, and practical scenario training. The aim is to build confidence and improve communication skills for a variety of professional contexts.

The course provides an overview of all methods of payment when trading internationally to include the risks and benefits involved. It will then concentrate on the Letter of Credit aspect guiding you through the rules of managing a letter of credit, making sure documents are compliant and payment is successful.

Suitable for complete beginners or experienced operators who feel the need to refresh their knowledge. This course looks at understanding Commodity Codes, why they’re needed, and who is responsible. Several practical exercises are included in this course to ensure attendees have a strong understanding of Commodity Codes.

This course covers the key information required to understand: • Organisations involved in International Trade • What is an Export? • International Documentation and key Information • Customs Compliance, HMRC – their role, Export Declarations, Customs Procedures • Import Duties, AEO, Audit, Phased Import Easements, NI Trade

The course provides an overview of the end-to-end import process and reviews all the areas that would be applicable to a new supplier, to include country and supplier risk, payment risk etc. It will review documentation requirements and how to ensure goods are imported successfully to include duty payments and an overview of the available Special Procedures.

The course provides an overview of all methods of payment when trading internationally to include the risks and benefits involved. It will then concentrate on the Letter of Credit aspect guiding you through the rules of managing a letter of credit, making sure documents are compliant and payment is successful.

Suitable for complete beginners or experienced operators who feel the need to refresh their knowledge. This course looks at understanding Commodity Codes, why they’re needed, and who is responsible. Several practical exercises are included in this course to ensure attendees have a strong understanding of Commodity Codes.

This course covers the key information required to understand: • Organisations involved in International Trade • What is an Export? • International Documentation and key Information • Customs Compliance, HMRC – their role, Export Declarations, Customs Procedures • Import Duties, AEO, Audit, Phased Import Easements, NI Trade

The course provides an overview of the end-to-end import process and reviews all the areas that would be applicable to a new supplier, to include country and supplier risk, payment risk etc. It will review documentation requirements and how to ensure goods are imported successfully to include duty payments and an overview of the available Special Procedures.

Suitable for complete beginners or experienced operators who feel the need to refresh their knowledge. This course looks at understanding Commodity Codes, why they’re needed, and who is responsible. Several practical exercises are included in this course to ensure attendees have a strong understanding of Commodity Codes.

The course provides an overview of all methods of payment when trading internationally to include the risks and benefits involved. It will then concentrate on the Letter of Credit aspect guiding you through the rules of managing a letter of credit, making sure documents are compliant and payment is successful.

This ½ day course is suitable for all those currently working in an export environment or are new to exporting. It will advise attendees on the most appropriate Incoterm® to use for their international transactions. This covers a full update on the changes between 2010 and 2020. It will guide on who has what obligation during a sale including where risk and cost pass from Seller to Buyer during the transaction.

This ½ day course is suitable for all those currently working in an export environment or are new to exporting. It will advise attendees on the most appropriate Incoterm® to use for their international transactions. This covers a full update on the changes between 2010 and 2020. It will guide on who has what obligation during a sale including where risk and cost pass from Seller to Buyer during the transaction.

This course is recommended for those who already work in international trade but need further training on origin calculations and how this affects sales and purchases.

This course is suitable for beginners who are new to the role or those who work in an export environment but may not have had previous training, the course takes a look at the end-to-end process providing an understanding of the export documentation requirements and shipping using freight forwarders and couriers. By the end of this course, delegates will have gained the confidence that they are completing the correct forms in the correct way for the correct reasons. 

This course is suitable for beginners who are new to the role or those who work in an export environment but may not have had previous training, the course takes a look at the end-to-end process providing an understanding of the export documentation requirements and shipping using freight forwarders and couriers. By the end of this course, delegates will have gained the confidence that they are completing the correct forms in the correct way for the correct reasons. 

This course is recommended for those who already work in international trade but need further training on origin calculations and how this affects sales and purchases.

This course gives an overview import procedures. We recommend this for individuals who only need a top-level understanding of international trade procedures or those with relevant qualifications and/or experience in the import industry who want a refresher.

This course gives an overview of export procedures. We recommend this for individuals who only need a top-level understanding of international trade procedures or those with relevant qualifications and/or experience in the export industry who want a refresher.

This course gives an overview of export procedures. We recommend this for individuals who only need a top-level understanding of international trade procedures or those with relevant qualifications and/or experience in the export industry who want a refresher.

This course gives an overview import procedures. We recommend this for individuals who only need a top-level understanding of international trade procedures or those with relevant qualifications and/or experience in the import industry who want a refresher.

The purpose of this course is to help you identify what it may be that’s preventing you from having difficult conversations and provide you with strategies to handle them effectively.

This course will help you gain the skills in how to analyse data and share insights with one of the most powerful reporting tools. With over 20 built-in visuals and a vibrant community of custom visualisations, you can create stunning reports.