RM IT Team Leader | Milton Keynes Office Based | Shift-Based, Days & Nights | Salary £47,500

RM IT Team Leader

https://www.willsconsultants.com/job/rm-it-team-leader-1011/

RM IT Team Leader | Shift-Based | Site-Based | Days & Nights

We are excited to be recruiting for an RM IT Team Leader on behalf of a global leader in engineering and automation, based in Milton Keynes.

This is a fantastic opportunity for an experienced IT professional to step into a leadership role within a highly automated, fast-paced warehouse environment—where system uptime and performance are critical to success.

Why Join?

Our client offers a strong benefits package and excellent career progression opportunities, including:

25 days holiday + bank holidays
Company pension scheme
Career development and progression pathways
Cycle to Work Scheme
Opportunity to work with cutting-edge automation technology
A dynamic, shift-based environment where no two days are the same

About the Role

As RM IT Team Leader, you will be responsible for leading the on-site IT team during your shift, acting as the key escalation point for the client and ensuring seamless system performance.

You will:

Lead, support, and coordinate the IT team on shift
Act as the main escalation point between the client and internal teams
Ensure effective shift handovers to maintain operational continuity
Troubleshoot and resolve issues across Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
Monitor server availability and carry out system updates
Design and execute test scenarios to identify system issues
Analyse operational data and reports to drive continuous improvement
Maintain and update helpdesk ticketing systems
Create documentation, user guides, and training materials
Deliver training to internal teams and customers
Support wider IT and software development projects where required

What We’re Looking For

BSc / HND / HNC in Computer Science, IT Engineering, or similar
Experience with SQL databases (Oracle preferred)
Strong Linux CLI and shell scripting experience
Knowledge of Java or other object-oriented programming languages
Proven experience in a technical support or systems environment
Strong leadership and problem-solving skills
Excellent communication skills, with the ability to manage high-impact situations
Ability to analyse technical data and implement solutions effectively

Working Pattern