

The 12 AI Blogs of Christmas: Blog 3 – AI to Improve Customer Service (Without Losing the Human Touch)
Statistics show that customers ask the same 10–20 questions repeatedly.
AI can answer them automatically — consistently, accurately and with your tone of voice — while you handle the more valuable conversations.
It’s not about replacing people.
It’s about giving your customers a faster experience and giving you your time back.
Great use cases:
- Answering FAQs
- Basic troubleshooting
- Booking and appointments
- Providing product/service information
- Triage (“Here’s what happens next…”)
You only need to teach AI your tone of voice once, and it will keep replying in your style.
Try this:
List your top 10 customer questions.
Ask an AI tool:
“Write clear, friendly standard responses I can reuse.”
You can just drop them into your website, emails, or chatbot…
MAKE ‘DOING AI PROPERLY’ YOUR 2026 BUSINESS RESOLUTION
🎁 As a free Seasonal giveaway, we’re offering all Chamber members a free ‘hour with an AI Expert’ to help you get your AI journey on track.
Contact me directly at: roger@talisman-ai.co.uk
Please don’t forget, all Chamber members also benefit from 20% off all Talisman AI Playbooks and Workshops designed to help you explore, enable and embed AI in your business. You can quote CHAMBER20 at checkout, and the discount will be automatically applied.


















