2025 Q3 recap: Partnerships, innovation, and progress
What a productive quarter it has been! From forging new customer partnerships and strengthening existing ones to launching game-changing products and diving deep into AI innovation, Q3 2025 has been a period of incredible momentum and collaboration.
The past three months have been defined by connection. Whether visiting customers to help streamline their processes, welcoming new organisations to the Gold-Vision family, or sharing knowledge at global events, our team has shown what it means to build powerful relationships. This quarter was all about turning strategic plans into tangible results, both for our customers and for our own team.Let’s explore the highlights that made this quarter so successful.
Strengthening customer relationships
Face-to-face meetings and strategic calls were a key theme this quarter, allowing us to connect with our customers and help them achieve their goals.
On the road with our customers
Nikki Murphy kicked off the quarter with a visit to a prospect, demonstrating how a true partner relationship can help a business strategically review its systems and build more efficient, cost-effective solutions. It was a satisfying day of sharing experience to help a business solve its pain points. Molly and Roisin Burton visited Kelsey Lythgoe and the team at Radius Group. They were excited to help take their Gold-Vision CRM usage to the next level by integrating and automating the solution to unify the team and enhance pipeline management. Another great visit was with James Ashman, Chris Sutton, and Veronica Cannacott at Fortem Solutions, experts in social housing. The meeting was a valuable opportunity to review current processes, improve sales and marketing alignment, and share insights on common business development challenges. Molly also caught up with Dan Hawkins at PreAction to plan strategic projects, including new integrations to further streamline their onboarding journey and boost team efficiency.
Welcoming new partners
We are thrilled to announce our new partnership with the team at Church House Investments. Gold-Vision CRM will centralise its relationship management and client onboarding, delivering key efficiency gains. Our own Rohan Yousaf is at the helm, steering the project and bringing their vision to life. It was also fantastic to confirm our partnership with OGL Software! It has been quite a journey, and we’re excited to help them achieve real efficiencies and streamlined processes with Gold-Vision. Finally, we are delighted that Henry Pumps Ltd has chosen Gold-Vision CRM. With automated correspondence tracking, they have already improved visibility and streamlined operations. This means faster responses and smarter pipeline management for their customers, with a financial integration planned for the next phase.Events, learning, and leadership
Volaris Group EDGE 2025 in San Diego
Mark Vernon, Tim, and Rich attended the Volaris Group EDGE 2025 event, which is focused on leadership development through the pillars of Educate, Develop, Grow, and Expand. Mark had the opportunity to present on revenue protection and growth, sharing his experiences to help others learn. He also joined a panel discussion on AI, business transformation, and change management, sharing valuable insights with hundreds of other Volaris members. The event was a fantastic opportunity to discuss the huge strides being made in AI and, as a bonus, Mark lived out a boyhood dream by visiting the Top Gun house!Palletline National Conference
Following our sponsorship of the Palletline Beyond 25 awards, we attended the Palletline National Conference. It was a brilliant chance to learn and collaborate with members, and it was great to finally meet Glenn Baker, Steve Thorpe, and Keely Priestman. It was fantastic to hear about the network’s successes, including Bowker Group’s phenomenal growth.
Product innovation takes centre stage: The launch of Gold-Vision Fuse
The big day arrived in Q3! We hosted our ‘Introducing Fuse: One Engine. Endless Integrations’ webinar, giving everyone a first look at our new integration platform.
Nikki, Roisin, and Molly showcased how Fuse simplifies CRM connections with a deep dive into four key integrations: Asana, Mailchimp, Company Watch, and Jira. The session demonstrated real-world applications for sales, marketing, and service teams, highlighting how Fuse can streamline workflows and connect essential tools.
Team spirit and community focus
As always, we made time to come together as a team to collaborate, celebrate, and support causes we care about.
Macmillan coffee morning
Our team’s love for cake and charity combined for our Macmillan Coffee Morning. Thanks to the delicious bakes and generous donations, we raised £147 to support Macmillan Cancer Support’s incredible work. It was a wonderful opportunity to gather as a team and make a difference.
Q3 all-hands meeting
We held our quarterly all-hands meeting at Vulcan Works in Northampton, providing a valuable forum for the entire team to share, listen, and learn. The session focused on our progress with AI innovation projects, with teams sharing lessons learned from experiments and built agents. It was inspiring to see ideas spark from the session, setting us up for a productive final quarter.
