Tailor Made Training helps Goodness Foods to cultivate essential skills amongst its employees

 

Goodness Foods provide healthy, free-from, eco and organic products to retailers and direct to the consumer.

It is part of the House of Goodness Group.

Lisa Wyatt, Training and Development Co-ordinator at Goodness Foods explains how the business and employees have developed and progressed from Northamptonshire Chamber’s Tailor Made Training Service.

What Chamber service do you use?
Within Chamber Training, we have used the Customer Service on the Telephone training three times since 2014. We often use Chamber Training and discovered it whilst browsing through the Chamber’s products.

Why do you use Chamber Training?
The pricing is competitive for the Chamber’s bespoke training service and we have always had good experience with the trainers that have been provided. The bespoke service has meant we can adapt the basic outline of the training to suit our particular needs and our particular trade.  We have had two trainers deliver the training and both were given excellent feedback. The training was fun, engaging and relevant.

 What benefits did you get out of it?  

All of the delegates were new to their role (training was within 12 months of beginning their job) and this training has given them confidence that they are doing the right thing! Many of those attending the training are in situations which involve handling difficult calls.   

How did you find the service?
Both of the trainers made the session fun and interactive, using a variety of learning techniques to give a good learning experience.

Overall, how would you say using this service has benefited your business? 

 The business has benefitted by having employees who are more engaged with delivering a good service to their customers because they feel equipped to do so.

Do you regularly use any other Chamber services?

We use the 1 day or 2 day courses fairly regularly throughout the year as they are varied, cost-effective and have proven to be a return on the investment.

THE BENEFITS:

  • A dynamic programme specifically tailored to your requirements
  • You choose the time and place. If you hold it on your premises you can save valuable time and travel costs.
  • Training is priced by the day and not the delegate which provides a cost effective solution if you have a number of people with the same training need.
  • The programme will fit within your organisations culture and enhances working relationships and team working between colleagues

Whatever your training needs, the Chamber can help source a local professional solution, at an affordable price. Call the Training Team on 01604 490470 or visit www.northants-chamber.co.uk/training for more details.